Almighty Guarantee

So I have had an Osprey day-pack. It's awesome. Period. Can't ask more from a backpack. It has been with us everywhere we have ever been solo or together. So since we bought the bag, it has been to more places than we individually have ever been. It's been 5+ years now of owning the bag, and trust me when I tell you it has been through a lot of abuse. Two instances of crazy abuse are:

1. Once I managed to melt an entire bar of a Macadamia nut milk chocolate inside the bag. It was a sticky gooey mess with ants partying, but I washed it and the bag turned out to look brand new
2. We took it into the sulfur fumed crater of the Ijen mountain and covered ourselves and the bag with crazy sulfur fumes. I threw away my clothes and my shoes, but the Osprey survived and after washing a few times it even lost its pungent sulfur smell

Ijen Crater within the Sulfur Fumes

Naturally after using it for so long I was expecting something to give way. A month ago the "zipper holders" broke. I was thinking now it's time for the backpack to retire. However Osprey gives this "almighty guarantee" which sort of says that Osprey would fix any backpack however old it is for a defect. I was skeptical at first, cause zipper holders are made of plastic and these things eventually do wear out even if there is no defect.

So I was pleasantly surprised that Osprey, replaced all 3 of my zip holders for free no questions asked. Now I have a worn-out Osprey with new zip loops ready for my next adventure! Another reason why my next backpack would again be an Osprey.