These days I get to “advise” or “present” to customers in South-east Asia (SEA). Before moving to Singapore, most of my working life involved working “with” the Western world. While the work I do is more or less the same (yeah Enterprise Software related) here are the stark differences I have noticed:
When I travelled from India, I was deemed cheap labour (well, I was!) and judged even before I opened my mouth. When I travel from Singapore, I am coming from a developed nation to some developing nation in SEA. Naturally I get some sort of respect for my place of origin. I am more expensive than their locally hired consultants (many times) and well, I am judged (positively) even before I open my mouth.
My personal opinion is – no one can quite do hospitality like the Asians. Now I know I am generalizing, but I find the concierge and wait staff in Asian countries genuine, helping, friendly and naturally customer oriented. While in the “western” world, at times, I found them pretentious or down right rude. However, this is just an observation, and it could also be because I tend to stay in better places in Asia as compared to the Hotels that I stayed in the West.
Finally, Airports in Asian countries look chic and modern, while those in the West look more utilitarian and rundown. Again, this could be because, the airports that I have visited in this part of the world are newer, handle relatively lesser traffic than their Western counterparts (that I have been to).
Standard disclaimer about generalization based on specific individual observances and experiences apply.
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